My name’s Jason Pierotti. I work for Borland Groover. We’re the largest gastrointestinal practice in Northeast Florida. We have over 22 locations with 70 board certified GI doctors. We have offices out in the Panhandle, all the way up to Jacksonville Beach, and we’re up in Fernandina and as far south as Volusia.
Borland Groover sees over 150,000 patients every year and does over 50,000 colonoscopies every year at our various GI practices. We have several surgery centers throughout Florida in Orange Park, St. Augustine, and in Central Jacksonville. Borland Groover’s been a great place to work. We’re very innovative. We in IT feel like everything we do makes a difference to the patients.
When I first started at Borland Groover, we had been using MPLS circuits for years upon years, and that’s the only thing we really knew. MPLS circuits are traditionally very expensive. They’re legacy equipment. You don’t have a lot of bandwidth. It’s about latency. We were looking for something to replace that. Something that was obviously cheaper, that was the big thing. Cost was always going up through the roof. Something faster, something more reliable. And I wanted to find another company for the support side.
Since moving to Uniti, it’s been night and day. Uniti’s a big company, but it has that small company feel for customer service. I know a lot of the technicians personally. I can reach out to them and say, “Hey, are there any issues going on? Can you help me out with issue X, Y, Z?” I’ve worked with a lot of the engineers. During the whole transition to Uniti Fiber, I was involved with every step of the process. From planning, to being on site and seeing fiber getting pulled in the building, to installation of the hardware, to actually seeing them turn up and getting the insight of how Uniti works behind the scenes.
Since transitioning over to Uniti, I get full transparency. I get to see how everything works in the background. I get to have contact information all the way up to the top level in Uniti. And it’s been great. They’ve been very helpful, super friendly, and I can reach out to them anytime I need help.
Legacy MPLS circuits, some of them are bonded T1s, 1.5 up link and down link. Some sites, that’s not enough to do pretty much anything. Have a few voice calls, browse the internet here, and I’m choked up. Since switching over Uniti, my bandwidth has increased, some sites tenfold. Latency and jitter have shot down. Normally, I would see somewhere between 30 to 50 milliseconds of latency. Now, moving to the Uniti Fiber, I see sub five milliseconds. At a lot of different locations, I’ll even see one and two milliseconds of latency. And that transitions over the applications too, because things just load faster, move quicker. We don’t have to wait for things to spin and load on the desk. It’s just so much better.
With our traditional MPLS circuits, a lot of the providers didn’t have footprint in all the different various facilities we were at, so we would use a blooded mix of providers. And now that we switched to Uniti, Uniti has a footprint in all of our different locations, all of our surgery centers. Everything rides Uniti’s networks so I don’t have to worry about transitioning data from one provider to the other.
At Borland Groover, I don’t have to worry about connectivity anymore since switching to Uniti Fiber. It just works. With a lot of my other older providers, I would always have to worry about if something was going to go down, it’d be an issue. Things would be choked up and have limited bandwidth. Uniti Fiber has solved all those needs. The sun comes up every day, services need to be running every day. And since switching to Uniti, everything’s always firing on all cylinders and I know that the patients’ care is always getting taken care of.