Storm Update
Wednesday, Oct. 21
We’re grateful for the opportunity to serve our customers and for the trust they place in us, especially during severe weather like Isaias.
#Isaias
Previous Updates
Thursday, Oct. 15
Uniti Fiber crews have restored service to most of our customers impacted by storm damage and repairs continue at an accelerated pace in FL. We’re grateful for the opportunity to serve our customers and for the trust they place in us. We encourage residents to stay safe as neighborhood clean-up continues. #Isaias

Wednesday, Oct. 14
Uniti Fiber crews are continuing to repair storm damage but isolated outages remain, primarily in Florida. We appreciate our customers’ patience and ask that motorists exercise care when driving in areas where crews are working. Debris can narrow roadways and reduce visibility. As neighborhood clean-up efforts continue, please avoid piling debris on downed and low-hanging utility lines in rights of way so that repairs are not hindered. #Isaias
Tuesday, Oct. 13
Uniti Fiber crews have made significant progress repairing our network, but some FL customers may still be impacted by localized damage. Downed utility poles, power outages and debris remain obstacles. Many customers should return to service as commercial power is restored.
Monday, Oct. 12
Our Uniti Fiber repair crews continue to make progress, although there are still isolated outages, primarily in FL. Commercial power outages and storm debris remain obstacles. We appreciate our customers’ patience, and we encourage everyone in areas impacted by the storm to avoid exposed cables and stay safe as the work week begins.
Sunday, Oct. 11
Our Uniti Fiber repair crews worked through the night and made good progress, although isolated outages remain across AL and FL. Commercial power outages and debris remain obstacles. We are restoring services as soon as possible. We appreciate our customers’ patience.
Saturday, Oct. 10
Hurricane Isaias caused scattered outages across our network in parts of AL, FL, and GA. Commercial power outages are widespread, and flooding and downed trees and power lines are making travel difficult in some areas. Our teams are assessing damage and working alongside electric utilities to restore service as quickly as it’s safe to do so.
Friday, Oct. 9
Connection matters most when communities need it most.
As Hurricane Isaias approaches the Gulf Coast, our Uniti and Kinetic teams are preparing our network, equipment and resources to support customers and communities in the storm’s path.
We’re also encouraging everyone in potentially affected areas to do the same: charge your devices, prepare your emergency supplies, and make sure your communication plan is up to date. Preparedness today can make all the difference.
We stand ready to assist. We know how important a reliable connection is, especially during severe weather. Please follow your standard process for opening open a trouble ticket should you experience a service interruption.
We’re here to help. Stay safe and thank you for choosing Uniti and Kinetic.
#StayConnected #HurricanePreparedness #GulfCoast #Uniti #Kinetic
How power outages impact Uniti and Kinetic service
During severe weather, local or regional power interruptions can impact Uniti and Kinetic services.
Because a modem, router, gateway, and regional connections rely on electricity, some of them may not be online during a power outage.
Included below is guidance related to reporting service interruptions once electricity has been restored.
Kinetic & Kinetic Business
Once electricity is restored, please restart your home internet modem/router one time to help it reconnect.
After power returns, open the Go Kinetic app to check your Service Status Map and run a network speed/health test. You can also tap the bell icon (Notifications) to see outage or maintenance alerts, or go to Support and select “Check for outages” or “Network status” to verify service at your address.
If no outage appears and your service is still down, use Chat in the app to troubleshoot, open a ticket, and track progress all in one place.
If you prefer, you can also visit my.gokinetic.com. Or you can reach out to us on social media @GoKineticFiber.
Uniti Fiber
In the event you experience a storm-related service interruption, please open a trouble ticket in OneView.
Uniti Solutions
If your service is impacted, please use standard ticketing processes to report service interruptions.
Uniti Wholesale
If your service is impacted, please use standard ticketing processes to report service interruptions.