What I do here at St. Francis is, I oversee all our IT operations. Anything from technology to applications access, provisioning, security, all things considered—falls under our purview. If I am doing my job well, the organization team members, nurses, and clinicians all have the resources they need to perform their duties at the highest level of their scope. They have access to the applications, they have reports at their fingertips that have all the data analytics, everything that they need to be effective in their position. We gather and we rally around the cause of patient care, whether it’s cardiovascular, ED services, or OB, you name it, we deliver at the highest level. Being able to be part of that team and exhibit my expertise from information technology makes my day extraordinarily great.
As we had a family coming in, young family where the mother was pregnant—unfortunately she was experiencing a very tragic situation with her pregnancy. She was dealing with a complication that needed to be emergently cared for. What she didn’t realize is we didn’t have that line of service in-house. So, we had to stabilize her, get her transported to another facility, and I was able to be a part of that process. Being there, right there on the frontline helped me put my shoulders up a little bit higher, feeling proud about being at St. Francis.
Telecommunication plays a very critical role in healthcare as we have data needs and the urgency and speed. We must be very agile. We pivot quickly in healthcare, so being able to have a moment’s notice communication opportunity arise and meet that need is very important.
We are a facility with a large organization, we are always looking at ways on how we can cut costs and still maintain a very solid footprint from an IT standpoint. Part of that exploration, we found out about Uniti Fiber. We started looking at their data plans, bandwidth speeds, scope of involvement whether it is point-to-point, ethernet, voice, whatever was offered that would meet our needs, including a disaster recovery plan. Once we looked at our data connectivity and what would meet our need, we found Uniti Fiber to be the perfect solution.
The biggest difference I have seen while working with Uniti Fiber has been the integrity of the mission of the company, standing beside us as partners—providing the service that has been spoken to us and what we will receive. It is 110% every time.
[Uniti Fiber] Support is stellar. If you have an issue, you reach out to Uniti and they’re there to meet your needs. That’s not always the case with Internet Service Providers. Uniti stands out as a high-performing entity. Our downtime is literally zero or non-existent. Prior to Uniti, in the event a terrible storm passing through, we would lose connectivity in some of our spaces. Now, with Uniti Fiber in place, that just doesn’t happen.
Uniti handles everything that Uniti says they are going to handle. There is no chasing, there are no issues. We’re trying to figure out what the support structure looks like. The local resources that you reach out to are available at a moment’s notice, making sure that my day is not interrupted from a data communication standpoint, which in essence—keeps our facilities thriving.
I am a firm believer and a proponent that all Internets are not created equal. Access to the Internet is not created equal. If you do not have the right provider and you do not have the right architecture in place, to push data and content or information from point A to point B, you may be failing before you even get started. Having that right solution in place is critical. It’s paramount to a business operation and the solution. We’re just very fortunate to have found a partner in Uniti Fiber.
Do I think Uniti is the right partner for us? Absolutely, without a shadow of a doubt! The initiative that we had in the past, moving forward in the future wouldn’t be possible if we didn’t have Uniti Fiber.
*The testimonial transcript has been edited from the original video content to provide an improved reading experience.