How Companies Can Benefit from Hosted Voice Services


Think of all that your company could get done if they didn’t have to worry about phone system management. Here’s how your team can benefit from hosted voice services from Uniti Fiber.

A cloud voice solution, one which runs on the strength of the superior performance of fiber-optic connectivity, is what your business needs to better ensure long-term scalability. Professionally managed and hosted voice solutions uniquely give your organization continual access to the latest telephony features while also setting you up with ongoing advanced support.

What is Hosted Voice Service?

Hosted voice service” refers to a system that combines your internet connection, hardware, and voice over internet protocol (VoIP) into one package that is managed by a professional service provider. For example, at Uniti Fiber, we offer our clients and partners hosted IP PBX, unified communication (UC) applications, and industry-leading Poly and Cisco phones.

With these systems in place, Uniti Fiber can monitor and manage your company's phone services – taking that burden and responsibility off your plate. For companies who don't have an internal IT staff to handle the needs of a phone network, hosted services are a perfect addition.

Benefits of Hosted Voice Services

Streamlined Services

Hosted voice services streamline both voice and data into a single, fully integrated solution that's connected over Uniti Fiber's fiber-optic network. Since we directly provide your enterprise phone system and manage it remotely, this enables your company to save money since you won’t have to worry about the costly installation and/or management of on-site PBX equipment. PBX and other hardware can quickly prove to be very costly. Since that system will be converted to the cloud and is an operational expense, equipment won't be necessary, allowing you to reduce capital expenditures that would’ve otherwise been spent on maintaining or operating the system yourself.

We also think it’s important to note here that just because we might not be on-site with you, doesn’t mean we won’t be there for you. You will always be able to rest assured knowing that support is just a phone call away. Uniti Fiber offers 24/7/365 monitoring and assistance for your hosted voice services and all our offerings.

Unified Communications

Hosted voice service also enables phone services to be accessed over a variety of outlets that stretch beyond just a dedicated office desk phone. This means that when you or your team are away from the office , they can access their calls, voice mailbox, and more functions on alternative, integrated devices (PCs, smartphones, tablets). Your entire team will be better able to stay on top of their phone logs and communications, even when away from the desk.

Business Elasticity

Whether your business has four lines or 50, a hosted voice system can handle them at the same time and without wire overlap. As your company grows over time, creating new phone lines can be difficult if your system is run on-site. However, managed systems are scalable, meaning that even if you start with four lines but eventually need 50, a hosted voice system allows you to add subscriptions with ease. With most plans, you will have the ability to make those changes and additions right away without waiting.

Business Focus

This one's worth reiterating and taking into consideration even if your organization already has a dedicated IT staff. Normally, your IT takes care of all technological aspects of your office, including whatever phone systems you have in place. But if you hand over the management of your voice system to a trusted partner like the professionals at Uniti Fiber, not only will you have around-the-clock support, but your IT staff will have more time to focus on other important tasks that may require immediate attention.

Additionally, your hosted partner will be able to monitor the system for any lags, kinks, or issues, while also providing updates without you having to remember to do so.

Next Steps

With Uniti Fiber's hosted voice services, our team of experts manages your phone system in our own cloud-based, fiber network. All you need to do is sit back and enjoy access to your phone line without having to worry about the maintenance and monitoring of a physical phone system. Contact us today to find out how you can get more out of your network.